Administration Support - Insurance (Service Specialist)

Accountabilities

• • Provide day-to-day administrative support to Account Brokers and client teams in managing insurance and risk requirements.
  • Communicate with clients through phone, email, and face-to-face interactions to understand and support their insurance needs.
  • Assist with pre-renewal, renewal, and post-renewal activities, including preparing quotations, endorsements, certificates of currency, cancellations, and renewal reports.
  • Prepare, lodge, and invoice insurance policies accurately and within required timeframes.
  • Support client meetings, tender processes, renewals, claims, and other insurance broking activities as required.
  • Coordinate with Senior Brokers, Underwriters, Client Executives, Client Managers, and other internal stakeholders to ensure seamless service delivery.
  • Maintain accurate documentation and administration throughout the policy lifecycle.
  • Build positive and professional relationships with internal and external stakeholders.
  • Identify opportunities to improve processes and contribute to a consistently strong client experience.
  • Manage multiple priorities and deadlines effectively within a fast-paced team environment.

  Requirements

  • Previous experience in insurance administration, client service, broking support, financial services, or a closely related environment is advantageous.
  • Genuine interest in developing a career within the insurance industry.
  • Excellent attention to detail and a strong commitment to accuracy.
  • Strong written and verbal communication skills, with the ability to interact professionally with clients and stakeholders.
  • Good problem-solving and organisational skills, with the ability to manage competing priorities and tight deadlines.
  • Ability to work collaboratively within a close-knit team while also taking ownership of tasks independently.
  • Proactive, curious, highly motivated, and engaged approach to work.
  • Strong customer-service orientation and a commitment to delivering high-quality outcomes.
  • Comfortable working with Microsoft Office 365, email platforms, Microsoft Teams, Google Drive, and similar workplace tools.
  • Ability to learn quickly, adapt to changing priorities, and work effectively in a dynamic environment.
  • Strong interest in developing broader insurance, risk, and corporate client-management capabilities.

  Benefits

  • Comprehensive employee benefits package.
  • Two Global Wellbeing Days each year to support personal wellbeing.
  • Flexible working arrangements designed to support work-life balance.
  • Ongoing learning, mentoring, and professional development opportunities.
  • Clear opportunities for career progression and capability development within the insurance sector.
  • Exposure to diverse corporate clients and complex insurance and risk solutions.
  • Collaborative and inclusive working environment.
  • Opportunity to develop expertise across energy, power, utilities, and natural resources industries.
  • Supportive team culture focused on continuous learning, collaboration, and high-quality client experiences.
  • Reasonable workplace accommodations available for candidates with disabilities, in accordance with applicable requirements.