Accounts Receivable Manager - Insurance Collections

Essential Duties

Operational & Team Management

• Provide direct leadership and day-to-day management of Insurance Collections team members, including workload distribution, prioritization, and performance monitoring.
• Establish and manage to clear performance expectations and accountability and conduct regular coaching, feedback sessions, and performance evaluations to improve team member effectiveness and engagement.
• Identify staffing and training needs, participate in hiring, onboarding, and development of training materials and training of new insurance collections team members.
• Demonstrate strong analytical problem-solving skills with an action-oriented, outcome-driven approach and the ability to influence results through persuasive leadership.
• Lead quality assurance efforts by assessing team member competencies and proactively upskilling staff to drive sustained improvements in performance.
• Drive cost-of-service improvements through workflow optimization and operational efficiency initiatives.
• Develop and implement revenue cycle strategies that deliver improved financial and operational business outcomes.
• Create and standardize materials and measures for best practices and develop additional strategies to optimize insurance collection agent’s workflow and follow up processes.
• Serve as an escalation point for complex or high-dollar payer issues unresolved by team members.
• Drive operational efficiency, effectiveness, and measurable financial improvement across insurance collections functions.
• Accountable for delivering measurable improvements in collection rates, denial rates, first-pass yield, and revenue per claim.
• Develop and implement scalable strategies, processes, and technologies to continuously optimize revenue cycle performance within a fast-paced, high-volume, evolving DME healthcare environment.

Accounts Receivable & Payer Oversight

• Oversee performance of third-party payer accounts to ensure timely follow-up and resolution of outstanding insurance claims.
• Monitor AR aging, denial inventory, underpayments, and payer response timelines to ensure compliance with contractual and internal benchmarks.
• Analyze payer-specific trends, denial patterns, and reimbursement issues; translate findings into actionable and executable improvements.
• Use data-driven insights to improve team performance and reduce AR aging across comm