Accounts Receivable Analyst

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Summary

First Due is seeking a detail-oriented and proactive Accounts Receivable Analyst to support customer account management, collections, and accounts receivable operations in an exciting and high growth SaaS company.

Reporting to the Revenue Manager, this person plays a critical role in preserving healthy cash flow, support DSO of 45 days and maintains strong customer relationships. The ideal candidate has excellent communications skills, is analytical, organized, and comfortable managing a steady volume of customer and internal requests efficiently.

Key Responsibilities

• Serve as a primary point of contact for the AR inbox and phone line, ensuring prompt, same-day responses to customer inquiries.
• Conduct proactive, relationship-focused outreach to customers regarding account balances, helping ensure timely payments while maintaining strong partnerships.
• Maintain thorough, well-organized account documentation and customer correspondence within NetSuite.
• Partner with customers to research and resolve billing questions, ensuring accurate and up-to-date account balances.
• Prepare regular AR aging and collections reporting to support leadership visibility into cash flow performance.
• Complete customer-requested forms, vendor registrations, and onboarding requirements to support smooth account setup.
• Collaborate cross-functionally with Customer Success, Sales, Billing, Legal, and other teams to ensure account matters are handled smoothly and efficiently.
• Help maintain accurate, current customer tax documentation to support compliance and reporting accuracy.
• Support month-end close processes, including account reconciliations and reserve analysis.
• Provide documentation and support for internal and external audits.
• Recommend process improvements that enhance the customer experience and strengthen accounts receivable operations.
• Contribute to additional accounting projects as opportunities arise.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field (preferred) or equivalent experience.
• 1–2 years of experience in AR, collections, or general accounting.
• Strong verbal and written communication skills.
• High attention to detail, strong organizational skills, and reliability.
• Quick learner, adaptable to new systems and tools.

Preferred Qualifications

• Understanding of general ledger concepts (debits, credits, reconciliations).
• Prior experience with AR or collections.
• Exposure to NetSuite.
• Experience in a B2B or subscription/SaaS billing environment.