Accounts Receivable Analyst

Accountabilities

• • Proactively manage and collect outstanding debts from customers across international markets.

  • Establish and maintain appropriate credit terms and conditions in line with financial policies and customer circumstances.

  • Monitor receivables and follow up consistently to ensure payments are received within agreed terms.

  • Negotiate repayment plans with customers where appropriate and track agreed arrangements through to completion.

  • Respond professionally and efficiently to customer enquiries relating to invoices, payments, balances, and account status.

  • Investigate and help resolve billing disputes by collaborating with relevant internal teams and customer stakeholders.

  • Process and reconcile invoices and ensure accounts receivable records remain accurate and up to date.

  • Check, allocate, and post customer receipts accurately within accounting systems.

  • Support credit risk management by evaluating new credit requests and reviewing customer credit information.

  • Prepare customer statements, account status reports, duplicate invoices, and other financial documentation as required.

  • Escalate recurring customer issues and collaborate with internal resolver groups to improve customer experience and collection outcomes.

  • Maintain accurate records of collection activity, payment commitments, disputes, and account status.

  Requirements

  • Bachelor’s degree in Accounting, Finance, Business, or a related field is preferred.

  • 2–4 years of professional experience in Accounts Receivable, Collections, Credit Control, or a related finance role.

  • Strong understanding of accounting principles, accounts receivable processes, credit management, and debt collection practices.

  • Proficiency with accounting software and Microsoft Office, particularly Excel.

  • Experience working with ERP systems; NetSuite experience is an advantage.

  • Strong numerical, analytical, and problem-solving abilities, with excellent attention to detail and data accuracy.

  • Excellent written and verbal communication skills, with the confidence to engage professionally with customers and internal stakeholders.

  • Strong interpersonal and relationship-management skills, particularly when handling payment discussions or billing disputes.

  • Ability to prioritise multiple accounts and collection activities while meeting deadlines in a fast-paced environment.

  • Proactive, organised, and persistent approach to following up outstanding payments and resolving account issues.

  • Ability to collaborate effectively with cross-functional teams and escalate issues appropriately when required.

  Benefits

  • Fully remote working opportunity from India.

  • Opportunity to work within a global Finance and Collections function.

  • Exposure to international customers and diverse financial processes.

  • Opportunity to develop expertise in accounts receivable, collections, credit risk, reconciliation, and customer relationship management.

  • Collaborative environment with opportunities to work cross-functionally with finance and internal resolver teams.

  • Experience with modern accounting and ERP systems, including potential exposure to NetSuite.

  • Role offering meaningful impact on cash flow, customer satisfaction, and financial risk management.