Account Specialist

Key Responsibilities

• Review and verify Bills of Lading (BOLs), Proofs of Delivery (PODs), and other freight documentation for accuracy and completeness.
• Prepare, process, and distribute customer invoices in a timely and accurate manner.
• Submit required documentation to factoring companies according to established timelines.
• Verify freight charges and investigate billing discrepancies.
• Provide carriers with payment status updates and rate confirmations.
• Maintain accurate records of invoices, payments, and supporting documentation.
• Utilize Transportation Management Systems (TMS), Microsoft Excel, and email platforms to manage daily operations.
• Communicate professionally with carriers, customers, factoring companies, and internal departments to resolve documentation, billing, and payment-related issues.
• Prioritize multiple tasks while meeting deadlines in a fast-paced environment.
• Ensure compliance with company policies and transportation documentation requirements.
• Assist with additional administrative and operational tasks as needed.

Qualifications

• Previous experience in logistics, transportation, freight brokerage, or a similar industry.
• Experience with freight documentation, invoicing, billing, or customer account management.
• Strong proficiency in Microsoft Excel.
• Experience working with Transportation Management Systems (TMS) is an advantage.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Professional written and verbal English communication skills.
• Ability to multitask, prioritize workload, and meet deadlines.
• Self-motivated with the ability to work independently in a remote environment.

Working Conditions

• Working schedule: Monday–Friday, 7:00 AM – 4:00 PM CDT
• Remote work
• Competitive salary in USD
• 10+ business days of paid time off
• Equipment provided
• Team-building activities and corporate events
• Supportive and collaborative team
• Opportunities for professional growth and development