Account Servicing Administrative Assistant

Accountabilities:

• • Handle daily administrative activities for the Account Servicing department, including account research, customer requests, data entry, and the distribution of inbound and outbound correspondence.
  • Accurately upload and maintain documents within the designated system of record, ensuring information is complete and properly organized.
  • Review and respond to emails and inquiries relating to account balances, payoffs, and appropriate account decisions.
  • Correspond with title companies when required to support subordination-related requirements and documentation.
  • Follow established policies, procedures, and quality standards to complete assigned work accurately and within required deadlines.
  • Provide support and backup coverage for other Administrative Assistants and assist with cross-training administrative staff on assigned processes.
  • Support general office operations by greeting visitors and staff, coordinating visitor accommodations, maintaining an organized workspace, and providing appropriate information and assistance.
  • Take on additional administrative projects and responsibilities as assigned by management, adapting effectively as priorities change.

  Requirements:

  • High school diploma or GED equivalent is required.
  • At least 2 years of office administration and/or customer service experience.
  • Strong typing and computer skills, with the ability to enter information accurately and efficiently into business systems.
  • Excellent attention to detail and the ability to maintain accuracy while handling repetitive or deadline-sensitive tasks.
  • Strong verbal and written communication skills, including a professional and courteous telephone presence.
  • Ability to follow direction, collaborate effectively with colleagues, and contribute positively to a team environment.
  • Comfortable managing multiple priorities, working under deadlines, and maintaining concentration in a busy administrative setting.
  • Reliable, self-motivated, adaptable, and able to respond productively to changing requirements.
  • The role is fully onsite Monday through Friday, with a schedule of either 8:00 AM–5:00 PM with a one-hour lunch or 8:30 AM–5:00 PM with a 30-minute lunch.
  • The work environment involves significant time sitting, typing, using a computer, and communicating by telephone.

  Benefits:

  • Salary: $18.00–$19.00 per hour.
  • Health coverage: Medical, dental, and vision benefits available from day one.
  • Flexible spending: HSA and FSA options.
  • Retirement: 401(k) plan with company match and enrollment available from day one.
  • Time off: Paid time off, sick time, and volunteer time off.
  • Family support: Paid parental leave options.
  • Insurance: Employer-paid life and disability coverage.
  • Wellbeing: Access to a wellbeing-on-demand program.
  • Work environment: Flexible workplace practices and a casual dress code.
  • Certain benefits may vary based on employment status or applicable eligibility requirements.