Account Manager, West

Position Summary

The Account Manager, West drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies. This role owns end-to-end account strategy, relationship management, and performance against revenue baselines within a dynamic, highly regulated 503A/503B compounding environment. Leveraging AI as a force multiplier, the role enhances speed, scale, insight generation, and decision-making across account planning, risk identification, and opportunity execution. Operating within a hyper-growth context, the Account Manager partners cross-functionally to remove barriers to service excellence while elevating provider experience. Success requires P80–P90 talent characterized by strategic thinking, disciplined execution, proactive ownership, and strong learning agility to navigate evolving products, regulations, and customer expectations while consistently delivering measurable business outcomes.

Responsibilities

• Portfolio Ownership: Own a defined portfolio of active, revenue-generating provider accounts within an assigned territory, serving as the primary relationship owner accountable for service quality, clinical coordination, and account strategy. Leverage AI-enabled insights to prioritize engagement, personalize interactions, and proactively manage account performance, ensuring consistent alignment with revenue baselines, retention targets, and long-term growth objectives in a highly dynamic and regulated healthcare environment.
• Relationship Management: Build and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers through structured, high-frequency engagement cadences. Utilize AI tools to analyze communication patterns, sentiment, and engagement effectiveness, ensuring each interaction is informed, relevant, and value-driven, reinforcing Empower’s position as a strategic partner rather than a transactional vendor.
• Customer Understanding: Develop a deep understanding of each account’s clinical focus, patient population, and operational workflows to tailor solutions, identify unmet needs, and anticipate future requirements. Apply AI-driven data analysis to surface actionable insights on prescribing patterns, patient outcomes, and competitive dynamics, enabling proactive recommendations that enhance clinical and operational efficiency.