Account Manager - SaaS

What You'll Do

• Manage and grow a portfolio of assigned customer accounts
• Develop strong relationships with key stakeholders and serve as a trusted advisor
• Drive customer retention, renewals, upsell, and cross-sell opportunities
• Conduct regular business reviews to understand customer objectives and align Minitab solutions to their evolving needs
• Partner with Customer Success, Sales Engineering, Marketing, and Support teams to ensure a positive customer experience
• Maintain accurate account plans, forecasts, and pipeline activity within CRM tools
• Build strong customer relationships measured by:
  • Customer satisfaction
  • Retention and renewal rates
  • Growth in annual recurring revenue (ARR)

What You Bring

• 2–3 years of experience in Account Management, Inside Sales, or SaaS sales
• Proven ability to build relationships, retain customers, and grow existing accounts
• Experience achieving or exceeding revenue, renewal, customer retention, or account growth goals
• Strong consultative communication, presentation, and problem-solving skills
• Ability to manage multiple customer relationships and priorities in a fast-paced environment
• Experience working with or supporting customers in manufacturing, quality, operations, engineering, or industrial environments preferred
• Experience engaging with Plant Managers, Quality Managers, Operations Leaders, Manufacturing Engineers, Continuous Improvement Leaders, or Directors/VPs of Operations preferred
• Experience with manufacturing software, quality management solutions, industrial software, MES, PLM, operational technology, or related solutions is a plus
• Familiarity with Business Intelligence, Statistical Analytics, Statistical Process Control (SPC), Continuous Improvement, Lean Six Sigma, Operational Excellence, or digital transformation initiatives is preferred
• Demonstrated ability to collaborate effectively