Account Manager (Remote)

The Account Manager has a strong client management background and will serve as the day-to-day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you!

The Gig

• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
• Manage and facilitate client calls and new client administrator training
• Maintain all client documentation such as Standard Operating Procedures and process related documentation
• Engage in ongoing educational opportunities on product releases, updates and system functionality
• Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed
• Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity
• Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
• Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
• When it comes down to it, make them love us…a lot!

Skills and Abilities

• Bachelor’s Degree in Management or Communication preferred
• 4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
• Must have strong understanding of consumer spending account administration and the impact it has on the industry
• Consumer accounts system(s) knowledge is critical to success
• Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
• Ability to lead client meetings, deliver presentations, and establish relationships
• Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
• Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
• Ability to maintain grace under pressure – especially during the busy season; basically, the ability to bring order out of creative chaos during a compressed, hi