Account Manager, Provider

Position Overview:

The Account Manager is responsible for the day-to-day ownership of assigned provider customer relationships. This role serves as the single point of accountability for customer satisfaction, retention risk, and value realization (growth), partnering closely with Service Delivery to ensure performance outcomes are communicated clearly and aligned to customer expectations.

Key Responsibilities:

• Serve as the primary point of contact for assigned provider accounts
• Own customer satisfaction, retention risk identification, and issue communication
• Translate operational performance into clear, customer-facing narratives
• Lead account planning focused on value realization and renewal readiness
• Collect, document, and triage Voice of Customer (VOC) feedback
• Manage customer-facing escalations and coordinate internal response
• Drive adoption of Datavant workflows, digital tools, and standard offerings
• Maintain accurate account documentation, health indicators, and risk flags

Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
• 3–5 years experience in account management, customer success, or healthcare services
• Strong communication and relationship management skills
• Ability to interpret performance data and explain outcomes to customers
• Familiarity with HIPAA-regulated environments preferred
• Comfort operating in a fast-paced, matrixed organization
• Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)