Account Manager - Medical Records & Insurance Carriers
About the role
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
As an Account Manager for Medical Records & Insurance Carriers, you will own the progression of medical records and insurance-related work, ensuring every order moves through the pipeline accurately, on time, and to completion. You serve as the connective point between our customers, our records-retrieval and carrier-facing vendors, and our internal teams—keeping work on track while building and strengthening the relationships that drive long-term partnerships.
Key Responsibilities:
- Own day-to-day workflow progression—monitor open orders, identify stalls or aging work, and drive items to completion against SLA targets
- Manage vendor relationships, including medical records providers, records-retrieval partners, and insurance carrier contacts, ensuring responsiveness, quality, and turnaround
- Build and maintain long-lasting customer relationships, serving as the primary point of contact for assigned accounts