Account Manager (Lysted)

Responsibilities:

• • Assisting with client onboarding process and performing demos

  • Maintaining and improving relationships with existing clients

  • Communicating rates and our billing process

  • Auditing current CRM database and updating for accuracy

  • Identifying accounts where the product is underutilized

  • Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products

  • Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer

  • Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction

  • Communicating with CSR 1&2 for improvements in customer responses & handling

  • Track and communicate software feature requests

  • Upsell/Cross-sell additional products to our client base

Requirements:

• Excellent problem-solving skills

• Ability to take the initiative and make decisions

• Excellent communication skills

• Ability to multi-task and be flexible to accommodate the needs of the team

• Team player attitude and strong work ethic

• High level of organizational skills and attention to detail

• Good follow-through and troubleshooting skills

• Able to work collaboratively with a team and independently without supervision

• Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems

• Proficient with Microsoft Excel

• 2 or more years of customer service/Account management experience

Huge Plus:

• Experience in the entertainment/ticketing industry

• Ability to travel occasionally to meet clients and attend trade shows

• Experience with Hubspot or another CRM