Account Manager
About the role
Position Summary
Lirio is seeking a high-impact Account Manager to own and grow strategic client relationships post-sale, ensuring clients are fully operational, realizing measurable value, and continuously expanding their partnership with Lirio.
This role is not a traditional Client Success Manager. The Account Manager serves as the primary relationship owner and day-to-day point of contact, responsible for stabilizing newly landed accounts, embedding Lirio into the client’s operating rhythm, and systematically growing the account over time. This includes identifying new use cases, introducing additional solutions, and expanding Lirio’s impact across the organization.
The Account Manager partners closely with the Project Manager and PMO, who are responsible for delivery execution and coordination across internal teams. While the PMO leads operational execution, the Account Manager remains focused on client relationships, strategic alignment, and account growth.
Success in this role requires a strong onsite presence, deep understanding of client business priorities, and the ability to translate complex behavioral science and product capabilities into clear, actionable business value.