Account Manager

About the Role

As an Account Manager, you will be responsible for managing a portfolio of existing customers, driving renewals, and identifying opportunities to expand adoption of Lightspeed solutions.

You will build strong relationships with key stakeholders, conduct regular account reviews, and work closely with internal teams to ensure customers receive exceptional service and value from their investment.

This role is ideal for someone with experience in account management, customer success, renewals, or sales who wants to grow their career in a fast-paced EdTech environment.

Key Responsibilities

• Manage a portfolio of schools, trusts, and education customers across the UK and Ireland.
• Serve as the primary point of contact for assigned accounts.
• Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders.
• Lead customer renewal conversations and achieve retention targets.
• Identify cross-sell and upsell opportunities across the Lightspeed portfolio.
• Conduct regular account reviews to ensure customer satisfaction and adoption.
• Monitor account health and proactively address risks to retention.
• Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes.
• Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce.
• Stay informed on trends and developments within the UK education market.
• Share customer feedback and insights with Product and Marketing teams.

About You

• Bachelor's degree (preferred)
• 2+ years of experience in account management, customer success, renewals, or B2B sales.
• Experience managing customer relationships and driving retention.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience using CRM platforms such as Salesforce.
• Strong organizational skills and attention to detail.
• Comfortable working independently in a remote environment.
• Experience working in SaaS, technology, or EdTech.
• Familiarity with UK schools, academies, or multi-academy trusts.
• Experience managing renewal and expansion opportunities.
• Knowledge of safeguarding, digital learning, or education technology solutions.