Account Manager II

Overview

The Advertiser Success Team is a collaborative, empowered and solution-oriented team focused on being customer obsessed with CPG advertisers. Under the Advertiser Success Team, the Campaign Management and Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers. We are looking for an experienced Account Manager who can support and drive high valued performance results for Instacart’s ad products through optimizations and upsells while communicating the value of Instacart to partners.

About the Job

• Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
• Fluent in creating full funnel media mix strategies with alignment to partner objectives
• Lead CPG cadence calls utilizing data visualization to present a story around campaign performance
• Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness
• Eloquent in objection handling with the ability to influence advertisers and set direction against multiple stakeholders
• Acts as the voice of the customer, proactively advocate product enhancements to internal stakeholders
• Serve as a product expert, has deep understanding of ad products with the ability to communicate how products operate and serve to advertisers
• Participates in cross functional projects, provides thought leadership and feedback
• Influence standards, best practices and shares learnings at the category team level
• Internally champion and provide the vision for the Quarterly Business Review; present campaign insights to CPGs with an analytical mindset
• Contributes in gap to goal planning and manages quota over multiple business units
• Troubleshoot issues with limited guidance from Manager
• Actively engage in Advertiser Success team activities including opportunities to lead projects and participate in team wide programs

About You

• Undergraduate college degree required (BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred)
• 4-6+ years of similar work experience
• Proven track record of building strong customer relationships
• Familiarity with Microsoft Excel, Google Drive (GMail, Docs, Sheets and Slides), Salesforce and Tableau. Mode is a plus
• Knowledge of paid search, display, account management, ad serving, CPG or e-commerce