Account Manager - HR Services

Accountabilities:

• • Proactively manage a portfolio of client accounts through regular service conversations, ensuring strong engagement, strategic alignment, and continued value from membership services.
  • Build and maintain trusted relationships with HR executives and other senior stakeholders by understanding their priorities, challenges, and organizational objectives.
  • Identify opportunities to grow revenue within existing accounts through relevant workshops, executive services, consulting, training, research, and other solutions.
  • Develop new business by following up on marketing leads, conducting warm and cold outreach, leveraging referrals, and engaging personal and professional networks.
  • Reconnect with former clients when they transition to new organizations and identify opportunities to establish new business relationships.
  • Schedule and support sales presentations with prospective clients and effectively communicate solutions aligned with their business and HR priorities.
  • Collaborate with Research, Product, and other cross-functional teams to ensure client needs are communicated effectively and opportunities are pursued appropriately.
  • Gather client feedback, testimonials, and insights to strengthen relationships and contribute to service improvement.
  • Maintain accurate client information, opportunity details, proposals, and account activity within the CRM while following internal reporting and documentation processes.
  • Manage multiple client conversations, follow-ups, meetings, and sales activities efficiently while maintaining a high level of responsiveness and organization.

  Requirements:

  • Post-secondary education, with a minimum College Diploma.
  • 2+ years of B2B sales experience combined with a university degree, or 5+ years of B2B sales experience combined with a College Diploma.
  • Demonstrated experience managing ongoing B2B client relationships and engaging stakeholders in meaningful conversations around strategy, business priorities, and operational effectiveness.
  • Strong ability to identify and develop commercial opportunities within existing accounts, through referrals, professional networks, former clients, and other relationship-based channels.
  • Excellent active listening skills, with the ability to uncover client needs and translate them into relevant solutions.
  • Strong organizational and time-management skills, particularly when managing multiple accounts, meetings, follow-ups, proposals, and sales activities simultaneously.
  • Solid business acumen and the ability to communicate confidently using business and commercial terminology.
  • Strong relationship-building, communication, and consultative selling abilities, with confidence engaging HR and other senior business stakeholders.
  • A proactive, results-oriented mindset with the ability to independently develop a territory, pursue opportunities, and consistently follow through.
  • Comfort working with CRM systems and maintaining accurate account records, activity notes, and sales documentation.

  Benefits:

  • Fully remote position available anywhere in Canada.
  • Opportunity to work with senior HR, Talent, and Learning & Development professionals across a broad client base.
  • Exposure to a diverse portfolio of HR research, advisory, consulting, analytics, training, and workshop solutions.
  • Collaborative environment with opportunities to work cross-functionally with Research and Product teams.
  • Career growth opportunities within a fast-growing HR advisory and professional services environment.
  • Inclusive workplace committed to diversity, equity, accessibility, and consideration of qualified candidates from diverse backgrounds.
  • Accommodation support available throughout the recruitment and hiring process where required.