Account Manager, Expansion

What You'll Get to Do:

• Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr.
• Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion.
• Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions.
• Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
• Proactively address churn risks to ensure high retention and customer satisfaction.
• Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience.
• Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
• Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

What You'll Bring to the Role:

• 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
• Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
• Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions.
• Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
• A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
• Strong understanding of key metrics, such as MRR, churn, retention, and NPS.