Account Manager East Region - Fire & EMS
About the role
About This Role
As an Account Manager at ESO supporting the Eastern Region, you will own the ongoing relationships and growth opportunities within our existing customer base across the Fire and EMS markets. Your focus will be ensuring clients' continued success with ESO's platform while identifying upsell opportunities and expanding our presence across fire departments, EMS agencies, and public safety organizations.
This role reports to the Director of Sales.
What You'll Do
- Manage a sales pipeline across a territory of named Fire and EMS accounts throughout the Eastern United States.
- Build and maintain relationships with key decision makers across fire departments, EMS agencies, and regional public safety organizations through consistent, meaningful engagement.
- Educate clients, agencies, and partners on ESO's Fire and EMS product suite through meetings, demonstrations, and collaboration with internal subject matter experts.
- Develop and present tailored sales proposals that address each client's specific needs.
- Accurately forecast sales opportunities and maintain a disciplined, data-driven pipeline.
- Lead and support contract negotiations, driving opportunities to closure against a sales quota.
- Work closely with stakeholders across both EMS and Fire sectors to ensure alignment and client success.
Who You Are
- 2+ years of experience in a direct sales or account management role.
- Demonstrated ability to meet and exceed sales quotas.
- An enterprise sales mentality — you think holistically about deals and relationships.
- The drive and adaptability to thrive at a fast-growing company.
- Bonus: Background in military, EMS, or firefighting — you'll bring invaluable context to our customers and market.
Why ESO
ESO is a leading data and software company serving the EMS and fire markets. We're on a mission to improve community health and safety through the power of data. Our Fire & EMS customers depend on our platform every day to manage incidents, track outcomes, and improve operations — and our Account Managers are central to that success.
Interested in joining our talent community?
Submit your resume and a brief note about your background. Our recruiting team reviews submissions on an ongoing basis and will reach out when a role aligned with your experience becomes available.