Account Manager, East
About the role
Position Summary
The Account Manager, East drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies. This role owns end-to-end account strategy, relationship management, and performance against revenue baselines within a dynamic, highly regulated 503A/503B compounding environment. Leveraging AI as a force multiplier, the role enhances speed, scale, insight generation, and decision-making across account planning, risk identification, and opportunity execution. Operating within a hyper-growth context, the Account Manager partners cross-functionally to remove barriers to service excellence while elevating provider experience. Success requires P80–P90 talent characterized by strategic thinking, disciplined execution, proactive ownership, and strong learning agility to navigate evolving products, regulations, and customer expectations while consistently delivering measurable business outcomes.
Responsibilities
- Portfolio Ownership: Own a defined portfolio of active, revenue-generating provider accounts within an assigned territory, serving as the primary relationship owner accountable for service quality, clinical coordination, and account strategy. Leverage AI-enabled insights to prioritize engagement, personalize interactions, and proactively manage account performance.
- Relationship Management: Build and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers through structured engagement cadences. Utilize AI tools to analyze communication patterns and engagement effectiveness.
- Customer Understanding: Develop a deep understanding of each account’s clinical focus, patient population, and business priorities to deliver tailored solutions and strengthen long-term partnerships.
- Growth Strategy: Develop and execute strategic retention and expansion plans to protect baseline revenue while identifying opportunities to increase utilization of Empower’s therapies.