Account Manager, DACH

Accountabilities

• • Act as the strategic lead for a portfolio of enterprise clients, taking ownership of their overall experience from onboarding through renewal and expansion.
  • Build and maintain strong relationships with customers, including senior and executive-level stakeholders, to understand their business goals, priorities, challenges, and success criteria.
  • Translate customer objectives into relevant product strategies, use cases, features, and integrations that deliver measurable business value.
  • Lead complex enterprise renewal and upsell cycles from beginning to end, clearly demonstrating product capabilities and business and economic value to stakeholders ranging from business champions to C-suite executives.
  • Proactively identify, assess, and manage risks across the customer portfolio, ensuring potential issues are addressed in a timely and effective manner.
  • Identify opportunities for account growth by educating customers on relevant new capabilities, use cases, and integrations.
  • Lead and support effective Quarterly Business Reviews, ensuring alignment between customer objectives, performance, and available solutions.
  • Maintain accurate internal account information and communicate customer health, needs, risks, renewal plans, and expansion opportunities across relevant teams.
  • Collaborate cross-functionally with Sales, Customer Success, Solutions Engineering, Solutions Architecture, Data Science, Product, and Engineering teams to deliver against customer goals and timelines.
  • Advocate for customers internally by sharing product feedback, use cases, business needs, and opportunities for customer advocacy and marketing engagement.
  • Balance multiple strategic accounts, projects, and recurring responsibilities while maintaining strong attention to detail and consistent follow-through.

  Requirements:

  • 3+ years of proven experience working directly with large enterprise customers in Account Management, Customer Success, Sales, or a comparable SaaS role, ideally within ecommerce technology.
  • Fluent German language skills are required, with the ability to communicate confidently with DACH-region customers.
  • Demonstrated ability to build deep, trusted relationships and influence senior stakeholders, including VP-level and C-suite decision-makers.
  • Proven experience identifying, mitigating, and managing customer risks across a portfolio in a proactive and structured manner.
  • Strong track record of managing complex enterprise renewals and expansion opportunities from start to finish.
  • Demonstrated ability to consistently meet or exceed retention and expansion targets.
  • Strong commercial and consultative skills, with the ability to communicate product capabilities and clearly articulate business and economic value.
  • Experience identifying new customer use cases, features, integrations, and opportunities that can increase adoption and account value.
  • Strong understanding of ecommerce business models, KPIs, terminology, market trends, and common customer objectives.
  • Solid understanding of analytics and statistics, with the ability to analyze and present data related to ecommerce performance, A/B testing, conversion, and other relevant metrics.
  • Strong cross-functional collaboration skills and the ability to adapt communication and requests for different specialist teams while keeping timelines, service expectations, and customer objectives in focus.
  • Ability to manage multiple enterprise accounts and competing priorities while maintaining excellent organization and attention to detail.
  • Demonstrated ability to quickly develop and maintain strong working knowledge of evolving SaaS products, technical capabilities, integrations, and use cases.
  • High degree of accountability, ownership, curiosity, empathy, and openness, with a continuous-improvement mindset.
  • Strong customer advocacy skills and the ability to turn customer insights into actionable feedback for internal teams.

  Benefits:

  • Opportunity to work with an innovative technology platform operating at significant global scale within the ecommerce industry.
  • Exposure to sophisticated enterprise customers and senior business stakeholders across the DACH market.
  • A collaborative, cross-functional environment spanning Customer Success, Sales, Product, Engineering, Data Science, and Solutions teams.
  • High degree of ownership and autonomy over a strategic portfolio of enterprise accounts.
  • Opportunity to contribute directly to customer retention, expansion, product feedback, and broader business growth.
  • Environment focused on empathy, openness, curiosity, continuous improvement, and measurable outcomes.
  • Opportunity to work with cutting-edge AI, search, personalization, recommendations, and ecommerce technology.
  • Growth opportunities within a fast-scaling international technology organization.