Account Manager - Central Queue (French Speaking)

Key Responsibilities

• You will lead the overall management of our most valuable business segmentation of customers
• You will resolve customer cases and tasks daily
• You will share data with restaurants to change behavior and drive adoption
• You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
• Respond to restaurant partner concerns from our Customer Support and field teams
• Perform presentations and training remotely to restaurant customers
• You will encourage customers to think differently about their business in ways that will help both parties achieve success
• You will consistently meet and exceed regular team and individual goals
• You will contribute to an overall reduction in customer churn

Please apply if:

• Account management experience
• Proven record of consultative selling and/or account management
• Deep knowledge of restaurant operations
• Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
• Aptitude for capturing and using data to advise and persuade others to make business decisions
• Excellent communication, listening, influencing and training skills
• High-reaching, tenacious and results driven
• Validated ability to work across many departments to take on problems and achieve results.
• Excellent organization, documentation and time management skills
• Shown success working in an unstructured and entrepreneurial environment
• Experience using Salesforce of equivalent CRM solution is a plus
• Bilingual - English and French
• Bachelors degree and/or equivalent preferred

Benefits and Perks

• Work