Account Manager (Boston)

Job Description

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Responsibilities

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
• Day to day responsibilities to include:
  • Respond to Customer inquiries in a timely fashion and move to resolution
  • Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE
  • Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings
  • Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers
  • Leverage Vendor resources and relationships to bring value to Customers
• Improve more frequent calls and higher touch for AE’s customer base
• Manage open opportunities in existing accounts with guidance from AE
• Identify whitespace opportunities with customers and vendors
• Represent GPS AE at customer meetings as needed
• With AE guidance, close renewal, upsell and net new sales cycles
• Proactive support for upcoming renewals, identifying upsell and proactive support for existing business
• Collaborate on promoting marketing communication to account base with targeted follow up
• Focus on driving and selling GPS Professional Services Engagements across targeted account base
• Assist AE in forecast management and internal strategic reporting
• If required should have ability to leverage CRM to generate quotes, track open opportunities and renewal opportunities
• All other duties as assigned

Experience Requirements

• Proven success in Inside Sales
• Cyber Security experience required
• Must have outstanding attention to detail and commitment to follow-through
• Ability to work well within a team
• Strong ability to multitask
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity
• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
• Ability to work flexible work schedule required
• Requires experience in Salesforce.com and Microsoft office
• Bachelor’s Degree is preferred