Account Manager, AI

About Giga

Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. We build data centers fast and at scale by combining the capabilities of an equipment supplier, engineering firm, general contractor, and real estate developer under one roof.

Why join Giga

• The Pace: We're building at a speed most companies talk about but never actually operate at.
• The Impact: Every person at Giga touches the work that matters.
• The Team: A team of operators defining the future of AI infrastructure.
• The Moment: AI doesn't run without power, and that's us.

What you'll do

We just closed a large contract with one of the world's leading AI companies to develop a large-scale data center and we need someone exceptional to own it. As Account Manager, you'll be the primary point of contact for this relationship from groundbreaking through go-live through development phase where the stakes are high and every detail matters.

Where you'll work

We are an in-office culture — velocity matters when you're building physical infrastructure, and the best decisions happen in the room. This role is ideally based in our San Francisco offices, with full-time onsite expectations outside of bi-weekly WFH Fridays. That said, we will make exceptions for truly exceptional talent if you live outside one of our hubs.

Responsibilities

• Serve as the primary point of contact for our AI enterprise customer throughout the data center development phase, owning the relationship end-to-end.
• Build and maintain deep, trust-based relationships with senior stakeholders on the customer side, ensuring they feel informed, supported, and confident in Giga at every stage.
• Coordinate cross-functionally with internal account executives, project managers, and engineering teams to ensure customer commitments are met on time and to spec.
• Proactively surface and resolve issues before they become escalations — acting as the connective tissue between the customer and the internal teams executing the work.
• Lead regular cadence calls and executive business reviews, translating complex project updates into clear, confident communication for the customer.
• Develop and execute a growth strategy for the account post-development, identifying expansion opportunities and positioning Giga for follow-on business.
• Track account health, customer satisfaction, and key milestones — reporting internally on risks, wins, and strategic opportunities.

Requirements

• 5+ years of experience managing large enterprise account