Account Manager

12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!

We are growing quickly here at 12twenty, and it’s our priority to hire A+ players to join us on our mission of rapid expansion and industry leadership. We are seeking a driven and strategic Account Manager to strengthen our customer relationships, drive retention, and uncover opportunities for growth within our existing client base. If you are a self-motivated, team-oriented individual with a great attitude, excellent communication skills, a strong work ethic, and a passion for fostering lasting partnerships, we’d love to hear from you!

This is a remote U.S. opportunity with a travel requirement of up to 20%.

As an Account Manager, you will:

• Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs
• Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives
• Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement
• Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite
• Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction

We’re looking for someone who has:

• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts
• The ability to manage a large portfolio of clients while effectively driving expansion opportunities
• Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals
• The ability to think strategically, adapt quickly to new challenges, and make informed decisions
• Confidence in making recommendations that drive client success and business growth