Account Executive, Expansion

What Do We Do?

Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.

We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.

The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

What You're Applying for

We're looking for an Account Executive, Expansion to help our customers unlock more value from Triple Whale as they grow.

This role sits at the intersection of sales, customer success, and strategic consulting. You'll partner closely with existing customers to understand their goals, identify opportunities to deepen their adoption of the platform, and recommend solutions that drive measurable business outcomes.

Success in this role requires a consultative approach, strong commercial instincts, and a genuine passion for helping ecommerce brands win. You'll start as an individual contributor with the opportunity to help shape and scale our expansion motion as the team grows.

*This role is required to be based in the Pacific Time Zone (PST/PDT) and available to work standard Pacific Time business hours to effectively support customers.*

What You’ll Do

• Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities.
• Build trusted relationships with key stakeholders and become a strategic advisor to their business.
• Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance.
• Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives.
• Partner with customers to align Triple Whale solutions with their evolving needs and business priorities.
• Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations.
• Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities.
• Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk.
• Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention.
• Help define and improve the expansion process as we continue to scale.

What You’ll Bring

• 3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role.
• Proven track record of growing existing customer relationships and exceeding revenue goals.
• Strong consultative selling skills with the ability to connect customer challenges to business value.
• Exceptional communication and relationship-building abilities.
• Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders.
• Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts.
• Curious about ecommerce, digital marketing, and the challenges modern brands face.
• Comfortable operating in a fast-moving environment with ambiguity