Account Executive

About the role

The Account Executive drives growth within an assigned portfolio of named customers for our Embrace solutions. You’ll focus primarily on new business acquisition and cross-sell opportunities with existing customers, while supporting renewals where needed.

In this role, you’ll diagnose customer needs, connect those needs to the value of Everway’s Individualized Education Program (IEP) solutions, and guide opportunities through the sales process from creation to close. You’ll work closely with teams across Sales, Marketing, Revenue Operations, Finance, Legal, Customer Success, and Renewals. This role requires travel up to 40% as needed.

Preferred location: Illinois. While this is a remote position, we're ideally looking for someone based in Illinois.

Main responsibilities

In this role, you will:

• Own expansion and cross-sell within a defined book of business, identifying opportunities to expand use of existing and new products.
• Build relationships across assigned accounts, including senior decision-makers and buying teams.
• Move customers from single-product to multi-product contracts where this supports customer value, ARR growth, and retention.
• Run independent prospecting within your existing book of business to maintain a healthy pipeline against assigned goals.
• Work with SDRs and Marketing to follow agreed processes for qualified leads.
• Execute the sales process for upsell and cross-sell opportunities, using MEDDPICC to qualify opportunities rigorously.
• Guide opportunities through each stage of the sales funnel, collaborating with Demand Gen, Revenue Operations, Finance, Legal, Customer Success, and other teams as needed.
• Forecast accurately based on buyer behaviour and opportunity qualification.
• Support a smooth post-sale customer experience by setting delivery teams up for success during the sales process.
• Work closely with Customer Success Managers at key touchpoints to support shared customer goals.
• Collaborate with Demand Gen on targeted promotions, educational content, and training initiatives aligned with customer needs.
• Partner with Renewals and Customer Success teams to align on cross-sell potential and retention strategy.
• Support Customer Success Managers and Renewal Operations Executives with renewal efforts for high-value customers where needed.
• Attend relevant EdTech events and conferences to strengthen customer relationships and support Everway’s market presence.
• Maintain accurate Hubspot records to support forecasting, pipeline health, and deal strategy.
• Track progress against monthly, quarterly and a