Account Executive - Digital Sales - CCaaS
About the role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Overview
TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.
This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.
Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.
Key Responsibilities
Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
Develop and execute strategic account plans to identify and penetrate target accounts
Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
Lead complex sales cycles from initial discovery through contract negotiation and close
Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
Manage sales opportunities, forecasting, and pipeline activity within CRM systems
Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
Consistently achieve or exceed annual revenue and quota targets
Establish trusted advisor relationships with customers and technology partners
Required Qualifications
10+ years of mid market to enterprise level consultative solution-selling experience
4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
Proven success generating net-new business opportunities and closing complex enterprise deals
Demonstrated track record achieving or exceeding sales quotas
Experience managing multi-stakeholder sales processes with enterprise organizations
Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
Ability to engage executive decision-makers and influence business outcomes
Experience coordinating cross-functional teams throughout the sales process
Strong presentation, negotiation, communication, and relationship-building skills
Preferred Qualifications
Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
Established relationships with enterprise contact center, customer experience, IT, and operations leaders.
What Makes Someone Successful in This Role
Hunter mentality with a passion for creating opportunities
Self-starter who operates effectively with minimal direction
Strong business acumen and consultative selling skills
Highly organized with disciplined pipeline management
Comfortable navigating ambiguity and building new markets
Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations