Account Director, Design & Technology

Creator Engagement & Support

• Build and strengthen relationships with creators in Kickstarter’s community, connecting with promising businesses and individuals who could use Kickstarter to bring impactful projects to life.
• Track creator interactions using Kickstarter’s CRM, ensuring adherence to service-level agreements (SLAs) for curation and outreach support.
• Own relationships with top-tier creators in the category of focus, assuring consistent communication to retain their business and collaborating with Kickstarter’s creator success team to support their launches.

Community Education & Development

• Develop and refine category-specific educational resources in collaboration with internal teams to better support creators.
• Identify opportunities to educate and empower creators by sharing best practices, industry insights, and platform resources.
• Serve as the face of Kickstarter within the category of focus, working with Kickstarter’s Communications and Marketing teams to pursue press appearances as well as in-person and virtual one-to-many community development opportunities.

Partnership & Ecosystem Building

• Establish and strengthen relationships with institutions and partners within the broader creative ecosystem to build Kickstarter’s referral pipeline.
• Collaborate with industry stakeholders to expand Kickstarter's reach and visibility within key creative communities.

Event Strategy & Representation

• Contribute to Kickstarter’s strategy for industry events, attending as a representative to engage with creators and industry audiences through networking and public speaking opportunities.
• Leverage events to connect with new and returning creators, positioning Kickstarter as the platform of choice.