Account Coordinator - Post Repo

Accountabilities

• • Manage account activity: Process and maintain accounts within the internal queue while meeting established service-level agreements and time commitments.
  • Support customers: Respond to inbound inquiries from internal and external customers with professionalism, accuracy, and a customer-first approach.
  • Conduct outbound communication: Initiate calls to customers and recovery vendors to gather information, provide updates, and support account resolution.
  • Coordinate across teams: Collaborate with other departments to resolve issues, share relevant information, and maintain expected customer service levels.
  • Maintain accurate information: Collect, verify, document, and communicate complete and accurate account information using the appropriate systems, tools, and procedures.
  • Prioritize workflow: Organize competing requests and account activities efficiently while ensuring deadlines and service expectations are consistently met.
  • Deliver quality service: Build positive relationships with internal and external stakeholders through responsive communication and dependable follow-through.

  Requirements

  • 1–2 years of experience in customer service, finance, automotive, account coordination, or a related field.
  • High school diploma or equivalent required; a Bachelor’s degree is preferred.
  • Demonstrated ability to manage accounts, inquiries, and multiple priorities with strong attention to detail.
  • Excellent written and verbal communication skills, with the ability to communicate information clearly and professionally.
  • Strong customer-service orientation and interpersonal skills, with a genuine commitment to supporting internal and external customers.
  • Ability to work independently, stay organized, and efficiently meet internal and external deadlines.
  • Comfortable using computer systems and digital workplace tools, including Google Workspace applications.
  • Strong problem-solving and information-gathering abilities, with the judgment to use appropriate procedures and resources.
  • Nice to have: Experience working with web-based technology.
  • Nice to have: Additional experience in finance, automotive, account management, or related industries.

  Benefits

  • Hourly compensation: $19.00–$20.00 USD.
  • Fully remote, full-time work opportunity.
  • Medical, dental, and vision benefits with employer HSA contributions and FSA options for eligible U.S. employees.
  • Immediately vested 401(k) with company matching.
  • Paid vacation, personal, and sick time.
  • Paid maternity and paternity leave for eligible U.S. employees.
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D coverage.
  • Robust Employee Assistance Program.
  • Employer-paid volunteer day.
  • Tuition reimbursement for eligible programs.
  • Opportunities to expand your skills and share your knowledge within a global, publicly traded organization.
  • Culture focused on internal promotions, diverse career paths, and meaningful professional advancement.
  • Consistent weekday schedule: Monday–Friday, 12:00 PM–9:00 PM EST.