Account Coordinator (Automotive OEM)

Coordination with Account Manager

• Weekly calls with the Account Manager to ensure priorities and deadlines are coordinated and met regarding marketing campaigns for a major Automotive OEM.

Marketing

• Review outstanding marketing campaigns (both digital and print) with Account Manager to coordinate next steps on approval
• Provide ROI reporting to the Account Manager as needed
• Budget approval

Market Driver Approvals

• Approve Trade Up Advantage Market Drivers using a spreadsheet outlining the lists criteria and costs to be used for approving
• Approve Service Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve Recall Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve Express Service Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve First Maintenance Complete Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve Ongoing Service Retention Market Drivers using a spreadsheet with preapproved offers and budgets
• Approve Lease End Market Drivers using a spreadsheet with preapproved budgets
• Approve email only SAS Mechanical Market Drivers monthly
• Approve News Connect Market Drivers when given the ok by the Account Manager

Coordination with Marketing Service Representatives

• Work directly with the Marketing Service Representatives to push Market Drivers along in the production process
• Work with Marketing Service Representatives as point of escalation if Account Manager is unavailable
• Review Campaign Pipeline to alert the Account Manager if there are any Market Drivers pushed back needing approval

Additional Support

• Update offers for Owner Touch notifications in the Setup Wizard using a spreadsheet provided by the Account Manager
• Review open support tickets with the Account Manager weekly to assist with completing them

Qualifications

• 2+ Years automotive retail dealer/vendor customer service experience
• Well-spoken/written; articulate and able to maintain a professional appearance/attitude at all times.
• Previous record of success and excellent employment references.
• The ability to thrive under pressure and maintain a positive problem-solving attitude.
• Some overnight travel is required.
• Strong marketing experience is also a big plus.