1111- Customer Success and Device Operations Coordinator

Responsibilities

• Serve as the day-to-day point of contact for customer requests and operational support.
• Support customer onboarding and communication in Spanish and, where required, English.
• Deliver excellent customer experience through timely updates and issue resolution.
• Manage support requests and maintain accurate operational records.
• Receive, prepare, configure, validate, and package laptops and mobile devices.
• Support device enrolment and basic MDM workflows.
• Perform initial troubleshooting and diagnostics.
• Coordinate repairs, replacements, returns, and asset recovery processes.
• Create shipping labels and coordinate device collections and deliveries.
• Track shipments and proactively manage delivery updates.
• Support storage, warehousing, stock organisation, and inventory reconciliation.
• Maintain SOPs and operational documentation.
• Identify opportunities to improve operational efficiency.
• Support business scaling initiatives and process improvement.
• Work cross-functionally across Customer Success, Operations, and technical teams.

Requirements

• 3 to 5 years of experience in Customer Success, Customer Support, Device Operations, Logistics Coordination, Inventory Management, IT Support, or Warehouse Operations.
• Diploma, Técnico, Tecnólogo, or Bachelor's degree in Computer Engineering, Systems Engineering, Information Technology, Business Administration, Industrial Engineering, Logistics, or related discipline.
• Exposure to MDM platforms such as Hexnode, Intune, Workspace ONE, or Jamf.
• Experience with inventory, CRM, or ticketing systems.
• Comfortable handling devices and performing operational tasks.
• Experience coordinating courier and logistics providers in Colombia.
• Working knowledge of spreadsheets and operational reporting.
• Strong customer communication and organizational skills.
• Ability to work independently and take ownership.
• Native or professional Spanish communication.

Compensation

• The Salary range offered for this part-time (20H/W) position varies from (USD) $700 - $900 per month, depending on seniority and skillset.
• This position is for an independent contractor, through a payroll platform.
• The talent will work REMOTELY allocated at our client.