1103-Customer Success Manager (PPC Advertising)

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
• Present PPC performance reports and insights to non-technical stakeholders.
• Build and maintain strong client relationships to drive customer satisfaction and retention.
• Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
• Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
• Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
• Document client meetings, action items, and account updates within the CRM.
• Ensure timely follow-up on client requests and maintain a high level of customer service.

Requirements

• 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
• 1+ year of hands-on experience with Google Ads campaigns.
• Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles.
• Experience managing client relationships and leading client-facing meetings.
• Ability to present campaign performance and recommendations to non-technical stakeholders.
• Strong ability to explain technical advertising concepts in a clear and accessible way.
• Excellent organizational, communication, and problem-solving skills.
• Proactive mindset with the ability to identify issues before they impact client satisfaction.
• Native-level English communication skills, both written and verbal.

It's a Plus

• Experience working with franchise or multi-location businesses.
• Experience in a digital marketing agency environment.
• Familiarity with CRM platforms and customer success best practices.

Compensation

• The Salary range offered for this position varies from (USD) $2,000 - $2,500 per month, depending on seniority and skillset.
• This position is for an independent contractor.