Sr. Director of Revenue Operations

About the Company

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

Responsibilities

Forecasting and Revenue Planning

• Lead the end-to-end forecasting process across bookings, renewals, and retention in partnership with Sales, Finance, Customer Success, Services, and Marketing leadership
• Build and maintain clear forecasting methodologies, reporting standards, and inspection processes that improve predictability and decisionmaking
• Deliver executive level insights on forecast risk, upside, key trends, and performance drivers
• Support annual planning, capacity modeling, and scenario analysis to inform growth and investment decisions

Territory, Quota, and Coverage Design

• Partner with GTM leadership to design territory and coverage models aligned to market opportunity, customer segments, and business priorities
• Lead annual quota-setting and in-year quota management processes
• Monitor attainment trends and recommend adjustments to improve performance, fairness, and coverage efficiency

Pipeline Management and GTM Analytics

• Own pipeline reporting and health analytics across regions, segments, and stages
• Build dashboards and KPIs that give leadership clear visibility into funnel performance, conversion rates, sales cycle trends, renewals, expansion, and rep productivity
• Partner with Sales and Marketing leadership to drive disciplined weekly, monthly, and quarterly pipeline review cadences
• Translate data into actionable recommendations that improve pipeline generation, conversion, and overall GTM execution

Customer Lifecycle and Retention Insights

• Partner with Customer Success, Delivery and Services leaders to improve visibility into renewals, customer health, churn risk, and expansion opportunity
• Help define and operationalize metrics that connect implementation quality, time-to-value, and service delivery performance with long-term retention outcomes
• Support consistent lifecycle reporting and analysis that informs retention strategy and customer growth planning

Systems, Process, and Data Governance

• Serve as a senior business owner for CRM and the broader GTM systems ecosystem, including tooling that supports forecasting, pipeline management, customer success, and reporting
• Improve data quality, process design, workflow automation, and system governance across the revenue organization
• Partner with IT, Finance, and business stakeholders to ensure systems support scalable, efficient, and well documented operating processes
• Drive standardization across core GTM workflows, from opportunity management to renewals reporting and services coordination

Leadership and Cross-Functional Partnership

• Lead and develop a high performing RevOps team across analytics, process, systems, and planning
• Act as a trusted partner to GTM and company leadership, helping translate strategy into measurable operating plans
• Build strong cross-functional alignment and establish operating rhythms that improve accountability and execution
• Support executive reporting, board preparation, and key strategic initiatives related to revenue performance and GTM effectiveness

Requirements

• 7–12+ years in Revenue Ops, Sales Ops, or GTM Ops
• Strong experience supporting complex enterprise sales cycles
• Deep understanding of forecasting, pipeline management, and GTM analytics