Senior CX Marketing Consultant (USA)

Responsibilities

• Design and execute a cutting-edge marketing strategy and framework, adeptly anticipating and meeting the unique demands of our valued clients. Your goal will be to ensure exceptional client satisfaction throughout the entire process.
• Initial setup and training for clients. The work will involve setting up tools after the Solution Architect has completed their architecture and configuration.
• Provide continuous consultancy for clients by managing a wish list of client needs and goals.
• Take ownership of integration projects in which you actively participate, from a Marketing and CX perspective.
• Analyse and provide recommendations on how clients can follow marketing and technology best practices through technology audits.
• Ensuring integrated reporting across the tech solutions to enable closed-loop reporting and ensure integrations meet these criteria.
• Keep up to date with and communicate new technology products, features and changes to existing features within the marketing space.
• Provide expertise in technology features and how to leverage these for marketing & relevant communications.

Requirements

• 7+ years' experience in digital marketing, preferably in a client-facing consulting or specialist role within a digital agency or consultancy.
• A solid knowledge of HubSpot or equivalent CRM platforms such as Salesforce, Pardot, or Marketo.
• Exceptional client-facing skills, with the ability to build relationships with stakeholders at all levels.
• Strong presentation and facilitation skills—able to drive workshops and executive discussions.
• Experience leading cross-functional teams and mentoring junior consultants.
• A strong business acumen and the ability to conduct engaging presentations.
• Hands-on experience with online marketing tools, methodologies, and practices.
• Familiarity with agile marketing and the ability to adapt to changing processes.
• A solid understanding of Inbound Marketing and Customer Experience (CX) Marketing.
• Technical proficiency and the ability to quickly grasp our technology stack.
• A continuous learning mindset—staying up to date with industry trends and new sales enablement technologies.
• Comfortable working in a fast-paced, high-growth environment.
• Basic knowledge of HTML and CSS is a plus.

Personal Qualities

• Innovative and driven by an entrepreneurial spirit.
• Outstanding interpersonal skills, adept at working independently or collaboratively.
• Emotionally intelligent and displaying maturity.
• Exude enthusiasm and a deep passion for your work.
• Possess an impeccable attention to detail and meticulousness.
• Focused on delivering quality results at all times.