Senior Customer Account Manager

What You'll Do

• Own a portfolio of ~150 high-touch customer accounts (15 million ARR), managing renewals and driving expansion opportunities
• Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities
• Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience
• Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities
• Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements
• Manage a high-volume book of business while applying a strategic, consultative approach to each account
• Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution

What You Bring

• Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred
• Proven track record of meeting or exceeding quota in a revenue-focused role
• Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base
• Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions
• Strong commercial acumen and ability to navigate customer conversations with a consultative approach
• Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
• Clear and effective communication skills, both written and verbal
• Collaborative mindset with the ability to work cross-functionally and influence without authority
• Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability