Retention Marketing Specialist I

Overview

UN/COMMON is a digital experience and marketing agency that launches and grows the world’s best emerging brands. We believe the future of consumer-facing brands starts with creating authentic stories built for the consumer first and brand second. We are an employee and customer-centric agency bringing mission first brand stories to life to benefit the greater good and better people’s lives.

Role

The Retention Marketing Specialist owns the day-to-day execution of email and SMS production for our clients. This includes project management, content planning, copy and creative briefs, HTML builds, QA, and scheduling. You will manage end-to-end production and keep timelines on track across design, strategy, and client teams. You will work closely with a Retention Marketing Strategist to support retention strategy, reporting, and ongoing optimization. If you enjoy organized workflows, sharp deadlines, clean builds, and improving the customer journey through thoughtful messaging, you will do well here.

What You Will Do

• Manage the full production process for email campaigns and automated flows
• Build emails in Klaviyo or similar ESPs
• Write on-brand copy and create clear briefs for the design team
• QA content and logic, and schedule deployments
• Maintain the monthly content calendar and drive timelines with clients
• Ensure all assets and approvals stay on track
• Support the Retention Marketing Strategist by pulling performance data, analyzing results, and developing recommendations
• Build automated workflows, segmentation, and list logic
• Maintain list hygiene
• Work confidently with Shopify apps such as Yotpo, Loyalty Lion, JustUno, and Privy