Renewals Representative

Your opportunity:

We believe that keeping our existing customers is as equally meaningful as gaining new ones. We advocate the principle of a virtuous cycle of customer success and improved revenue performance.

As a Renewal Representative, you will be responsible for ensuring that our customers are renewing their subscriptions on time with desired outcomes aligned to company KPIs. You will work closely with our sales and customer adoption teams to identify opportunities for renewal and expansion within our existing customer base. This role requires a deep understanding of our software and the industry, as well as excellent communication and relationship-building skills.

What you'll do:

• Own the Renewal Lifecycle: Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams.
• Drive Account Growth: Focus on client retention and revenue expansion within your assigned book of business.
• Cross-Functional Collaboration: Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base.
• Support Strategic Initiatives: Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives.
• Optimize the Customer Journey: Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience.

This role requires:

• 7+ years experience in sales, renewing contracts or customer success
• Demonstrated success in driving the renewals process, with a proven track record of achieving high renewal rates and revenue retention
• Strong understanding of the underlying drivers of business success across industry sectors
• Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external stakeholders
• Proven ability to work collaboratively with cross-functional teams to achieve shared goals
• Strong verbal and written communication skills
• Strong analytical skills and experience working with data to inform strategy and decision-making

Please note that visa sponsorship is not available for this position.