Professional Services - SkillBridge Intern

Role

We are looking for a Professional Services - SkillBridge Intern to join our Professional Services team. This is a remote role, reporting to the Senior Manager, Professional Services & Consulting. Our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

What you’ll do (Role Expectations)

• Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track.
• Maintain project tracking and customer issue documentation within appropriate systems and databases.
• Build and maintain well-established relationships with key customer stakeholders.
• Perform welcome calls with customers, describing the service, tools, and process.

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action, and you navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are driven by innovation. You have a deep curiosity for how things work and believe in the power of technology to accelerate transformation.
• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping, and you aren't afraid to roll up your sleeves to build the first version yourself.
• You are data-driven. You use data and analytics to find the truth and value evidence over assumptions to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• Must be a current Active Duty United States military member or a member of the United States Guard/Reserve component on active duty orders for at least the last 180 days with 180 days or fewer remaining prior to your date of discharge and located in the U