Institutional Client Services (EU)

Responsibilities

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
• Being the first line support for all account and system related issues
• Serve as the representative of VIP customers to internal teams including account, finance, risk and products
• Collect customer feedback and manage projects to realise the product change requirements
• Provide system and product updates to customers to ensure they are aware of all the major changes in time

Requirements

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
• Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
• Playing a client manager role and able to support client’s growth and business development
• Understanding of crypto derivative trading products
• Outstanding problem solving skills with the ability to resolve issues under high pressure
• Excellent communication skills to facilitate cross departmental communication
• Able to participate in an on-call rotation, as required by the business
• Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
• Hands-on experience in API trading is a strong plus
• Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
• Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures