Inbound Operations Specialist - Temporary Contract

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like SonarQube, SonarQube Foundation Agent, SonarSweep & Sonar Context Augmentation.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution.

Position description

As an Inbound Operations Specialist, you will be part of a small, high-impact team responsible for managing all inbound inquiries across Sonar’s primary contact channels, processing and routing emails from customers, partners, and prospects worldwide. You will operate at the intersection of Sales, Finance, Legal, and Customer Success, ensuring that every inquiry is correctly triaged, actioned, or distributed to the right team without delay. This is a fixed term contract of six months.

What you will do

• Monitor and manage high-volume shared inboxes, triaging and prioritizing inbound inquiries accurately and efficiently
• Process license key update requests and migrations for SonarQube Server customers
• Handle billing and payment inquiries for Online SonarQube Cloud customers, including payment failures, refunds, cancellations
• Support internal teams with license key requests
• Collaborate with Sales and Renewals teams to capture, verify, and track purchase orders through to correct processing
• Collect and share customer vendor/procurement forms, ensuring Deal Desk and Finance have complete, accurate information to progress deals
• Partner with Sales Operations to ensure inbound leads are correctly captured, enriched, and routed into the CRM
• Identify and prioritize commercial inquiries from customers and partners, routing them to the appropriate sales team members
• Work cross-functionally with internal teams on communications for special projects, including marketing initiatives, product announcements, and system changes
• Proactively flag recurring issues, edge cases, and process gaps to relevant teams to improve tools, routing rules, and overall customer experience
• Use the CRM and internal resources to match customer records, review case history, and take appropriate action

Experience and qualifications

• 2+ years of experience in a customer facing role, ideally customer operations or customer service/support
• Excellent communication skills and fluent in English, written and spoken
• Strong organizational skills with the ability to manage high volume