CX Resource & Staffing Manager, EMEA

What you'll do

• Manage staffing and allocation activities across assigned EMEA engagements, matching available resources to project requirements, schedules, and regional considerations.
• Maintain resource allocations in Kantata and quickly identify scheduling conflicts, coverage gaps, and changes that could affect delivery plans.
• Monitor utilization and allocation health, surfacing over-allocation, under-allocation, and bench risks early so teams can respond in time.
• Prepare recurring staffing views, dashboards, and operational updates that help delivery leadership understand current capacity and near-term needs.
• Coordinate resource request workflow.