Customer Success Engineer - Tekla / Revit

Role Overview

We're looking for a technically strong Customer Success Engineer with advanced Tekla and Revit experience to support deployment of KOPE across our growing global client base. This role is closely aligned to the skillset of a BIM Coordinator or Digital Delivery Engineer, with a strong focus on customer onboarding, workflow implementation and technical support. You'll work directly with clients to configure and implement project workflows, support adoption of KOPE within live delivery environments and help resolve technical and process challenges across project teams. You'll also work closely with our product and development teams, helping shape future roadmap priorities through real project delivery and customer feedback. This is an opportunity to work at the forefront of automation and digital construction delivery, helping define how future construction workflows are implemented across the industry.

Role Responsibilities

• Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects
• Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes
• Work directly with customers to understand delivery requirements, implementation challenges and project objectives
• Collaborate with product and development teams to support testing, validation and continuous workflow improvement
• Help define and maintain best-practice implementation approaches, onboarding material and technical documentation
• Support workshops, training sessions and customer review meetings across global project teams
• Contribute to future product and roadmap development through direct customer engagement and project feedback