Background Verification Analyst (Spanish Speaking)

Background Verification Analyst (Spanish Speaking) - Entrata

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Background Verification Analyst is responsible for accurately executing the manual criminal review process and developing expertise in consumer rights and disputes. This role plays a key part in assisting clients in understanding and utilizing screening report results while ensuring compliance with federal and state consumer reporting regulations. The analyst must be highly motivated, detail-oriented, and organized, with strong communication skills and the ability to work in a fast-paced environment.

For this role, we are considering candidates located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.

Responsibilities

• Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
• Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
• Manage and respond to inquiries from clients and consumers via phone and email.
• Provide guidance to clients and consumers on the next steps in the screening process.
• Deliver accurate and timely updates on open tasks to relevant stakeholders.
• Assist peers and co-workers with workload management and problem resolution.
• Participate in ongoing training sessions and team meetings.

Essential Functions

• Analyze and review background check data with accuracy and efficiency.
• Communicate effectively with clients and consumers regarding screening results and processes.
• Maintain compliance with legal and regulatory guidelines, including FCRA requirements.
• Work within strict deadlines and service-level agreements.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders.
• Ability to work in a fast-paced and high-stress environment.

Minimum Qualifications

• Strong attention to detail and ability to work in a fast-paced environment.
• Quick adaptability to new processes and procedures.
• Excellent verbal and written communication skills.
• Ability to follow established rules and regulations.
• Professional attitude with the ability to collaborate effectively.
• Capability to manage and de-escalate high-stress conversations over the phone.
• Willingness to learn and accept coaching.

Preferred Qualifications

• Experience handling sensitive information preferred.
• Previous experience managing difficult conversations and delivering unfavorable decisions preferred.
• Experience in the multi-family housing industry preferred.
• Bachelor's degree preferred.

AI Operational Fluency

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the 'Human-in-the-Loop,' by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information is shared inappropriately.