Associate Customer Success Manager with French or German
About the role
Associate Customer Success Manager with French or German
Reports to: Associate Director, Customer Success
Location: UK (remote - must be based in the UK)
Languages: Native/C2 level English AND native/C2 level French OR German
A quick snapshot...
The Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations. You will perform detailed adoption analysis and engage customer in joint planning to increase adoption, lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure the Conga solution is continuing to be iterated on and improved in the customer’s environment. You’ll also drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by your internal Conga partners. You are a facilitator, a coach, a consultant and never stop asking questions to get to KNOW your customers.
Why it’s a big deal...
Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven. We invest in our team and when you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga, our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the customer's voice, the facilitator of conversations and the driver of outcomes for the Customer and Conga. We drive adoption of Conga products, identify expansion, own mitigation of risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring successful and growing renewal.
What We’re Looking For...
- Languages: Native/C2 level English AND native/C2 level French OR German
- Education: Bachelor’s degree or equivalent hands‑on experience.
- Experience: 2-4 years in a customer‑facing role (Customer Success, Sales, SDR/BDR, or Technical Support) working with a range of European customers.
- Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders.
- Proactive collaborator: A self-starter who takes initiative and works well within cross-functional teams.