Account and Sales Manager for AI Automation

About NineTwoThree AI Studio

NineTwoThree AI Studio is a remote-first product design, engineering, and marketing studio, founded in 2012 and based in Boston. We build AI-powered web and mobile apps for big brands and fast-moving startups.

Role Overview

As the Account Manager for the Automation Team, you are the primary customer advocate, ensuring clients receive maximum value from their engagement while serving as the main escalation point for project decisions.

Solutions Engineering & Sales

• Strategic Lead Management: Orchestrate the outreach and segmentation of our existing lead flow to identify high-value opportunities.
• Discovery & Technical Scoping: Prepare and conduct discovery calls that translate vague business problems into specific AI-driven technical requirements.
• AI Feasibility Analysis: Evaluate client data and objectives to determine if a solution is both technically possible and economically viable before the proposal stage.
• Rapid Validation Sprints (RVS): Lead the transition of projects from initial interest into high-velocity 2-week 'stress tests' to prove technical viability.
• SOW & Proposal Drafting: Draft detailed Statements of Work in PandaDoc that define clear milestones, technical deliverables, and success metrics for AI implementations.

Account Management & Pipeline Hygiene

• HubSpot Mastery: Serve as the 'Single Source of Truth' by managing all leads, following up 3+ times, and maintaining daily accuracy on the HubSpot Kanban board.
• Client Relationship Leadership: Serve as the sole point of contact for all client communications, providing weekly updates and managing expectations throughout the project lifecycle.
• Strategic Roadmapping: Help clients look beyond current projects to book out 30-90 day roadmaps for every client under contract, ensuring continuous value delivery.
• Performance Monitoring: Use our automated AI call-scoring system to ensure every interaction meets NineTwoThree’s high standards for strategic alignment and relationship building.