Workforce Enablement Specialist

Essential Duties & Responsibilities

PSI works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA).

The Workforce Enablement Specialist is a critical operational and people-focused role reporting directly to the Human Resources Manager. This specialist serves as the connective tissue between talent acquisition, new team member onboarding, and ongoing training and learning operations for a workforce of 50–100 Hotline staff operating across all hours and shifts.

This role owns the day-to-day administration of the organization's Applicant Tracking System (ATS) and Learning Management System (LMS), ensures new team members are set up for success from day one, and coordinates the scheduling, logistics, and execution of initial and ongoing training programs, including those required for Hotline Counselors and Shift Leads. The ideal candidate brings a strong operational mindset, a heart for mission-driven work, and the organizational skill to manage competing priorities across a distributed, always-on team.

How You Will Contribute

As the Workforce Enablement Specialist, you will perform the following and/or similar activities:

ATS Administration & Recruiting Support (20%)

• Serve as the primary administrator of the organization's Applicant Tracking System (ATS), ensuring job postings are current, accurate, and compellingly written.
• Partner with the Hotline Leadership to draft and maintain job descriptions for Hotline Counselor, Shift Leads, and operational roles.
• Manage the full candidate pipeline in the ATS: posting, tracking, status updates, and disposition of applicants.
• Coordinate interview scheduling, candidate communications, and pre-hire documentation workflows.
• Generate and present regular recruiting reports, including time-to-fill, source tracking, and pipeline health.
• Support the offer letter preparation and pre-employment onboarding paperwork in coordination with the HR Manager.

New Team Member Orientation & Onboarding (35%)

• Design, own, and continuously improve a structured remote onboarding experience for all new Hotline staff.
• Facilitate virtual orientation sessions covering organizational mission, hotline operations, tools, policies, and team culture.
• Develop and maintain role-specific onboarding checklists and learning paths for hotline advocates, counselors, and operational staff.
• Serve as the primary point of contact for new hires during their onboarding window, answering questions, coordinating access, and removing barriers.
• Collect and analyze new hire feedback to identify gaps and make continuous improvements to the onboarding experience.
• Coordinate with the Contracts & Special Projects Specialist to align onboarding timelines with contract and compliance requirements.

LMS Administration & Training Coordination (20%)

• Manage the Learning Management System (LMS) to catalog, assign, and track training completion for all hotline staff.
• Coordinate logistics for live training sessions including virtual classroom setup, scheduling, and communication with trainers and trainees.
• Ensure all required trainings are completed in a timely manner and maintain accurate training records.
• Work with clinical and operational leadership to identify training needs and develop new content as needed.
• Support the development and distribution of training materials and resources.