Temporary Customer Service Representative

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

• Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.
• Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain
• Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise
• Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders
• Assist with customer and item data setup
• Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
• Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs
• Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports
• Pull together metrics and appropriate KPIs to be able to track customer service related performance

CAPABILITIES + SKILLS REQUIRED

• 1-5 years experience in customer service, CPG experience preferred, inventory management preferred
• Strong business acumen and a basic understanding of warehouse, inventory and logistics
• Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve problems when they occur
• Transparent, open/honest communicator – great listener who can read between the lines
• Fast learner, can react to changing environment, strong communication and organization
• Strong excel skills and math skills
• Highly organized, detailed oriented, and self-motivated

THE DETAILS

This is a temporary customer service role.