Technical Trainer

What You'll Do:

• Focus on complex platform features, APIs, and integration guides for developer and enterprise audiences.
• Deliver instructor-led training (ILT) in live or virtual formats, including "Getting Started" and foundational courses.
• Design, maintain, and improve hands-on exercises, product walkthroughs, and Capture the Flag (CTF) activities under guidance.
• Build and update customer-facing training assets, including slide decks, handouts, and facilitator guides.
• Collaborate with senior trainers and instructional designers to align training materials with frameworks like MITRE ATT&CK and the NICE Cybersecurity Workforce Framework.
• Support and co-facilitate intermediate-level product workshops with experienced team members.
• Partner with Product and Customer Success teams to ensure curriculum reflects evolving product features and use cases.
• Assist in evaluating learner feedback and analytics to drive continuous improvement in training.

What You'll Bring:

• 5+ years in a technical training, cybersecurity analyst, or instructional design role.
• Strong understanding of cybersecurity principles and operational security use cases.
• Familiarity with adult learning theory and training best practices.
• Experience delivering virtual training via platforms such as Zoom, Webex, or Microsoft Teams.
• Basic proficiency with instructional tools (e.g., Articulate 360, Camtasia, Snagit).
• Clear written and verbal communication skills for external audiences.
• Team player mindset with eagerness to learn and grow.

Preferred Qualifications:

• CEH or CompTIA CySA+ certification (or equivalent)
• Experience using or teaching with threat intelligence platforms
• Exposure to building MITRE ATT&CK-aligned training materials
• Some experience with hands-on lab or simulation development
• Knowledge of frameworks like NICE or NIST CSF
• An understanding of customer enablement or product adoption concepts.