Technical Support Representative
About the role
Core Values
At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.
- Be Customer Obsessed: Prioritize our customer’s success and drive value for them
- Innovate with Agility: Adapt, experiment and take risks
- Deliver Results: Operate with urgency, focus and accountability
- Collaborate Openly: Inclusivity of people, ideas and information
- Operate with Integrity: Do the right thing through transparency and fairness
- Celebrates the Wins: Illuminate accomplishments and recognize one another
Benefits Quick Overview
- Pay Range: $22/H (USD)
- TS Bonus Plan: At 6 months of employment you are eligible for the quarterly, performance-based bonus plan
- Scheduled Shift: To Be Determined*
- Training Time Requirement: Monday-Friday, 9am- 6pm (EST) for initial 6 weeks
- Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives.
- Equity Appreciation Program: Syncro offers an equity program that everyone participates in
- Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
- 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
- Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
- Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.
The Opportunity
We are seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to our partners. The ideal candidate will excel in multi-tasking and have a solid understanding of IT to handle customer inquiries, resolve common problems, and escalate complex issues to higher-level support. Key responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction by delivering efficient and effective solutions. Additionally, this role involves collaborating closely with various departments to design solutions that address behavioral issues, support company growth, and enhance revenue recognition.
What You’ll Be Doing
Not fully provided in source.