Technical Solutions Architect

YOUR ROLE

The Technical Solutions Architect is the technical backbone of Kion's customer engagements - from the first proof-of-concept through successful adoption. This is a role for someone who gets an itch when a hard problem is in front of them and doesn't stop until they've figured it out.

The role sits at the intersection of pre-sales and post-sales, with a heavier lean toward pre-sales. In practice that looks like a 60/40 or 70/30 split - POVs, custom demos, deployment support, and technical discovery on the front end; onboarding, complex configurations, and support on the back end. As the post-sales side of the team matures and scales, the emphasis on pre-sales deepens.

You'll work alongside Solutions Engineers during evaluations, owning the technical workstream - configuring real environments, building integrations that stretch what customers think is possible, and solving the infrastructure challenges that stand between a prospect saying "interesting" and "let's do this."

But the most important thing you'll do isn't technical. It's leaving every call with the customer feeling taken care of - even when the problem isn't solved yet. People buy from people they trust, and a great SA can compensate for a lot through presence, follow-through, and genuine care for the customer's outcome.

Why this role matters: You're the person who makes Kion feel inevitable to a prospect. Not by pitching, but by showing up technically prepared, solving problems live, and building confidence through action.

YOUR DAY-TO-DAY:

At Kion, everyone shows up for what's needed. That's part of what makes the team effective and the growth real! Expect meaningful context switching between internal and external work, pre-sales and post-sales, strategic and tactical. If you thrive when no two days look the same, this is the right seat.

• Partner with Solutions Engineers during evaluations to own the technical workstream - validating architectures, resolving blockers, and demonstrating real-world configurations in customer environments.
• Sit in the customer's seat: understand their pre-existing environment (networking rules, SCPs, IAM policies, compliance constraints) and figure out how to make Kion work within it - not around it.
• Build and maintain custom demos, proof-of-concepts, and integrations that stretch what customers think is possible with Kion.
• Script and automate Kion OU structures, in-app configurations, and cloud account setups to accelerate both evaluations and onboardings.
• Install and configure Kion across AWS, Azure, and Google Cloud environments - including complex, restricted, or air-gapped deployments.
• Troubleshoot environment, network, and configuration issues under pressure and communicate clearly with customers while doing it.
• Translate customer feedback into actionable product insight in close collaboration with Engineering and Product teams.